Refund policy

1) Final Sale / Non-Returnable Items (No Exceptions)

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on any of the following items:

  • Sex toys, intimate devices, plugs, insertables, vibrators, strokers, sleeves, pumps, etc.

  • Condoms, lubricants, topical gels/creams, intimate wellness products

  • Any “sealed for hygiene” product once opened, unsealed, or tampered with

  • Underwear / intimate garments 

  • Clearance, sale items, mystery boxes, bundles (unless defective on arrival)

  • Gift cards / digital products

  • Custom / made-to-order / personalized items

  • Any item that shows signs of use, wear, odors (smoke/perfume), washing, stains, bodily contact, or handling beyond inspection

This policy exists to protect customer health and prevent re-circulation of intimate goods.

2) Eligible Returns (If Approved)

Only the following may be eligible with prior written approval:

A) BDSM Furniture (Frames, Benches, Large Equipment)

  • Return request must be submitted within 3 days of delivery

  • Item must be unused, in new condition, and returned in original packaging with all hardware/accessories

  • Customer pays return shipping (furniture shipping is non-refundable)

  • A restocking fee of 35% applies to all approved furniture returns

  • Items must pass inspection upon arrival; if not, the return will be denied and item shipped back at customer’s expense

3) Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Order number

  • Photos of the item, packaging, and shipping label

If confirmed, we will provide (at our discretion):

  • A replacement (same item, if available), or

  • A refund, or

  • Store credit

4) Cancellations

Because we process quickly, cancellations are only possible if:

  • You contact us within 2 hours of placing the order and

  • The order has not been fulfilled/shipped

Once shipped, the order cannot be canceled.

5) Return Authorization Required

Do not send items back without authorization. Unapproved returns may be refused or returned to sender at your expense.

To request authorization, use our Contact page with:

  • Order number

  • Item(s) requested for return

  • Reason for request

  • Photos (if damage/defect)

6) Refund Method & Timing

  • Approved refunds are issued to the original payment method or store credit (our choice), after inspection.

  • Original shipping fees are non-refundable.

  • Processing time: typically 5–10 business days after the return is received and inspected.

7) Refused Packages / Incorrect Address

  • If a package is refused or returned due to an incorrect/undeliverable address, we may deduct shipping/handling and any carrier fees from any approved refund/store credit.

  • We are not responsible for delays caused by carriers, weather, or incorrect address entry.

8) Contact

For return authorization or delivery issues, please contact us via our website Contact page with your order number.